How to work with difficult people

In Richard Sennett’s new book ’Together: The Rituals, Pleasures, and Politics of Cooperation‘, he explores the history of cooperation and posits that most tactics that we commonly use are actually making it harder to reach a position of real cooperation.

There are four key skills Professor Sennett believes we all need to get better at if we want to improve our ability to truly cooperate in difficult situations and with people we don’t get along with:

  • Practice dialogics not dialectics
  • Use the subjunctive not the declarative
  • Informalise conflict
  • Invoke empathy not sympathy

more details via » How to work with difficult people Firm Follows Form

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s